Heinigerusa.com Return Policy

We take pride in offering top-quality clipping and shearing products and service.  Please call us prior to ordering if you have any questions about whether our products will meet your specific needs.  If you are unhappy with your purchase, you may return it to us in the original external packaging or packaging sufficient to avoid damage to the product/s during return shipping.  Return shipping is at the customer’s expense.  Returns must be made and shipped to us within 30 days of purchase.  We will fully refund the purchase price for all products returned in new condition which have all accessories (if any) cases, oil, etc. also in new condition.  If the returned product is not in new condition because it has been used, we will refund the purchase price to the customer minus a restocking fee.  The restocking fee will be in our discretion, but will not exceed 20 percent of the purchase price.  If you are dissatisfied with your purchase, please call us at (307)684-7700 to speak with us prior to sending your product for return.  Please call us with any questions – we are always happy to help.  Thank you!